Website Terms of Use

About us

www.theoriginaltour.com is a site operated by The Original Tour Limited trading as The Original Tour ("TOT", "we" or "us") a company established in the UK with a registered office address at Garrick House Stamford Brook Garage, 74 Chiswick High Road, London, United Kingdom, W4 1SY.

Using this site

1. Our website (our "Site") and related services are made available to you in accordance with the following terms and conditions ("Terms") whether as a guest or a registered user. Please read these terms carefully before you start to use our Site. We recommend that you print a copy of the Terms for future reference.

2. These Terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

3. These Terms refer to our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our Site, you consent to such processing and you warrant that all data provided by you is accurate.

4. By using the Site, you confirm that you accept these Terms and, if you buy tickets via the Site that you agree without limitation or qualification to comply with our General Terms and Conditions of Sale, as appropriate, and acknowledge that any other agreements between you and us are superseded with respect to this subject matter. If you do not agree to these Terms, you must not use the Site.

5. We may at any time, and without notice, revise these Terms by updating this page. You are bound by any such revisions and should therefore periodically visit this page to review the then current Terms. These Terms cannot be altered by you unless we explicitly agree to such alteration in writing. Where changes are made to the terms relating to our booking service those changes will not affect existing terms accepted by you when making a reservation or purchase through the Site.

Our Site

1. Our Site is made available free of charge.

2. We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted. We will not be liable to you if for any reason our Site is unavailable at any time or for any period.

3. Access to our Site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Site without notice. You are responsible for making all arrangements necessary for you to have access to our Site.

4. You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them.

5. We reserve the right to make changes to, or withdraw, the Site at any time and without notice.

6. You can buy a number of products and services (including through our Booking Service) through the Site. Any additional terms and conditions applicable to sales of those products and services will be brought to your attention before any order for products and services is completed. We may give you the option to subscribe to different services through the Site. Your use of the content received through any such service will be subject to these Terms. Separate terms and conditions apply to prize draws, competitions and promotions that we may run from time to time. We will let you know when you will be subject to any separate terms and conditions.

7. If there is a conflict between these Terms and any specific rules and/or terms and conditions which: (i) appear elsewhere on the Site and are stated to take precedence or (ii) form part of a separate agreement between TOT and you, those other terms will take priority.

Use of the Booking Service

1. The Booking Service is designed to provide you with travel information, to assist you in determining the availability of travel-related goods and services and to make travel reservations or other travel-related purchases.

2. You agree that you will only use the travel information facilities of the Booking Service to find out information for yourself or for another person who intends to use or make use of the Booking Service to purchase travel services.

3. You confirm that you have authority to use the credit/debit card details you provide for the purpose of settling any payments you owe to us. You also agree that all information supplied by you in using the Booking Service is accurate and that you will not make any speculative, false or fraudulent reservations. You further agree that you will only use the travel services reservations facilities of the Site to make reservations or purchases for yourself or another person on whose behalf you are legally entitled to act.

4. We shall not be obliged to sell tickets or reserve a seat for a person or persons who we have reason to believe may be intending to use it, or the proposed method of payment, fraudulently. You acknowledge that you will be financially responsible for any bookings, which are made through the Booking Service using your account details.

Bookings

1. All bookings are subject to these Terms and our General Terms and Conditions of Sale. You are strongly advised to read our General Terms and Conditions of Sale, which contain limitations and exclusions relating to our liability in respect of loss caused by delays or cancellations, as well as loss or damage to, and delay in the delivery or luggage and its contents.

2. If you cannot produce a valid ticket for the service that you are using, you will have to pay the appropriate fare.

3. The prices quoted on the Site are in Pounds Sterling (£). If you pay for your tickets using a foreign credit or debit card, we are not responsible for the exchange rate and you are advised that changes to your ticket or refunds may be affected by such exchange rate.

Issue of tickets

1. With respect to tickets sold by us, we cannot confirm the price of any tickets until such time as you complete your order and your credit/debit card will not be charged until the order has been processed.

2. When we have confirmed your booking by e-mail to your registered e-mail address, we will send your tickets or ticket collection number to you using the method you selected when you made your booking.

3. On receipt of your tickets we would ask that you check to ensure they are correct and contact Customer Service by emailing customer.service@theoriginaltour.com or calling 02088 771 722 if your tickets do not match the information you provided at the time of booking.

Getting your tickets

1. We offer a range of methods to get your tickets. The particular options offered for your booking may differ depending on various factors, including ticket type and method of purchase.

a) Email – If you purchase online, we will send your tickets to the email address provided. Tickets will be provided in PDF voucher, Apple Wallet or Google Wallet format.

PDF vouchers can be printed at home –You must ensure that you print the ticket clearly on A4 paper and carry the ticket with you when you travel. Tickets are non-transferable and you must ensure that no one else is able to obtain and/or print a copy of your ticket.

e-Tickets – For some bookings we allow you to travel with paperless tickets delivered to your mobile phone ("e-Tickets"), booked through the Site. When booking e-Tickets via the Site, you must check that your mobile phone is compatible with our e-Tickets by downloading a test ticket where indicated prior to purchase. It is your responsibility to ensure that you carry your mobile phone on the relevant journey and that your phone is charged, functional and that you are able to display the ticket for inspection when you travel. Due to the wide variety of mobile phone handsets and networks we are unable to offer technical support or assistance. You may incur data usage charges from your mobile phone operator for downloading an e-Ticket. You should check with your network provider as to what charges may apply. For identification purposes you must also carry the credit/debit card used to make the booking (If e-Tickets have been booked for more than one passenger, all passengers should travel together and the lead passenger must carry the credit/debit card used to make the booking). We shall not provide duplicate or replacement e-Tickets. The e-Ticket must be stored on your mobile phone until the date and time of travel and such safekeeping shall be your responsibility. e-Tickets are non-transferable. By purchasing an e-Ticket, you agree to cooperate with our staff and let him/her clearly view the ticket on your mobile phone, and you acknowledge that you may be requested to hand over your mobile phone voluntarily for inspection. If you do not produce your ticket or hand over your mobile phone upon a request to do so, our staff shall be entitled to consider that you are travelling without a ticket. It is your responsibility to ensure that your mobile phone has sufficient battery life that you are able to show the ticket at any time during your journey. Some attraction operators apply additional restrictions to the use of e-Tickets – you must note any additional restrictions notified during the booking process. Your mobile phone must be switched on to use it to travel. You should also check that you have enough battery on your phone to complete your journey. If it runs out of battery in the middle of a journey, you may have to pay the appropriate fare or could face paying a penalty fare.

Changes, cancellations and refunds

1. Changes to the date and time of a ticket may be permitted depending on the type of ticket and availability of alternatives, but exchange may not be available for certain ticket types. Refunds will depend on the type of ticket and conditions applicable to it and may not be available for certain ticket types. Please refer to our General Terms and Conditions of Sale for more information.

2. To make any changes please login to your account or contact Customer Service by emailing customer.service@theoriginaltour.com or calling 02088771722.

Ownership of content

1. We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

2. You may print off one copy, and may download extracts, of any page(s) from our Site for your personal use and, if you are a business user, you may draw the attention of others within your organisation to content posted on our Site.

3. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

4. Our status (and that of any identified contributors) as the authors of content on our Site must always be acknowledged.

5. You must not use any part of the content on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.

6. If you print off, copy or download any part of our Site in breach of these Terms, your right to use our Site will cease immediate, we may at our option suspend or permanently block your access to the Site and you must at our option return or destroy any copies of the materials you have made.

7. You are advised that we will enforce our intellectual property rights to the fullest extent permitted by the law, including the seeking of criminal prosecution.

Viruses

1. We do not guarantee that our Site will be secure or free from bugs or viruses.

2. You are responsible for configuring your information technology, computer programs and platform in order to access our Site. You should use your own virus protection software.

3. You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

Linking to our Site

1. Linking to our Site indicates that you accept these Terms and legal restrictions and that you will abide by the guidelines set out below. If you do not accept these Terms or you do not agree to abide by these guidelines, do not link to the Site.

2. If you provide hyperlinks to our Site, you agree that you:

a) may link to, but may not replicate, any content; b) shall not frame or otherwise create a browser or border environment around any content; c) shall not imply that we are endorsing you or your products or services; d) shall not misrepresent you or your website's relationship with us; e) shall not present false, misleading or inaccurate information about us or our products or services on your website or otherwise disparage our products or services; f) shall not use our logos, trade marks or service marks without our express prior written permission; g) shall not include content on your website that is or could be construed as illegal, distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any person or otherwise does not comply with all applicable laws and regulations and you shall include on your website only content that is appropriate for all age groups; h) shall not remove or obscure any of the information, content or notices contained on our Site; i) shall not link to an internal page of our Site that is located one or several levels down from the home page or bring up or present content of the Site on another website without our prior written permission; j) shall not link to a website that is not owned by you; k) shall inform us in writing of the link using the contact details below; and l) shall immediately discontinue the link if instructed to do so by us.

1. We expressly reserve the right to revoke the right granted in this section for any breach of these Terms and to take any further action we deem appropriate in respect of such breach.

2. If you wish to make use of any content on our Site other than that set out above, please contact us using the contact details below.

Links to third party websites

1. Our Site may contain links to websites owned or operated by parties other than TOT. Such links are provided for your convenience only. If you use these links, you may leave the Site or, alternatively, the link and third party website content may be framed within the Site. We have not reviewed all of these third party websites or such framed content, and do not control, and are not responsible for their operation nor for the content on or privacy policies on, or the security of, such websites.

2. Without limiting the foregoing, we specifically disclaim any responsibility if such websites:

a) infringe any third party's intellectual property rights; b) are inaccurate, incomplete or misleading;

c) are not merchantable or fit for a particular purpose; d) do not provide adequate security; e) contain viruses or other items of a destructive nature; or f) are libellous or defamatory.

1. We do not endorse or make any representations about the content or any products or services available on such websites as described above or any results that may be obtained by using them. We are not associated with the operators or administrators of such websites. If you access such websites or establish a link to such websites, you do so at your own risk and without our permission.

Contributions to the site

1. Where you are invited to submit any contribution to the Site (including any text, photographs, graphics, video or audio) you agree, by submitting your contribution, to grant us a perpetual, royalty-free, non-exclusive, sub-licensable right and licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, play, make available to the public and exercise all copyright and publicity rights with respect to your contribution worldwide and/or to incorporate your contribution in other works in any media now known or later developed for the full term of any rights that may exist in your contribution, and in accordance with privacy restrictions set out in our Privacy and Cookie Policies. Any such licence will automatically expire if you delete the content from our Site.

2. If you do not want to grant to us the rights set out above, please do not submit your contribution to the Site.

3. Furthermore, by submitting your contribution to the Site, you warrant that:

   1. your contribution is your own original work and that you have the right to make it available to us for all the purposes specified above and you shall indemnify us against all legal fees, damages and other expenses that may be incurred by us as a result of your breach of this warranty;

   2. any moral rights in your contribution are waived by you for the purposes of its submission to and publication on the Site and for the purposes specified above;

   3. your contribution is not defamatory; and

   4. your contribution does not infringe any law.

4. We may, at our absolute discretion, remove any posting you make on our Site if, in our opinion, it does not comply with our Acceptable Use Policy.

5. We will not be liable to any third party for the content or accuracy of any content posted by you or any other user of our Site.

6. The views expressed by other users of our Site do not represent our views or values.

7. We have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our Site constitutes a violation of their intellectual property rights, or of their right to privacy.

How we may use your personal information

We only use your personal information in accordance with our Privacy and Cookie Policies. Please take the time to read our Privacy and Cookie Policies, as it includes important terms which apply to you.

Our Acceptable Use Policy

1. You may download our content, but only for informational, non-commercial, non-profitable and personal use and provided that you do not remove, adapt, alter or obscure any of the information, content or notices (such as copyright and other proprietary notices) contained within it.

2. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use the content (including, but not limited to, "caching" any material on the Site for access by third parties or "mirroring" any material on the Site) in any way except for your own personal, non-commercial use. Any other use of the content or the Site requires our prior written permission.

3. Content within the "News" section of the Site may be reproduced solely for editorial purposes in daily newspapers, general circulation news magazines, trade publications and broadcast media.

4. You may not distribute, modify, copy (except as set forth above), transmit, display, reuse, reproduce, publish, license, create derivative works from, transfer, sell or otherwise use content without our prior written permission.

5. You may not create a database in electronic or structured manual form by systematically downloading and storing any content on the Site.

6. As a condition of your access to and use of the Site, you warrant to us that you will not use the Site for any purpose that is prohibited by these Terms or could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise violate any law and that you will not use the Site to post or transmit any infringing, threatening, false, misleading, abusive, harassing, discriminatory, liable to incite racial hatred, libellous, defamatory, vulgar, obscene, indecent, scandalous, offensive, inflammatory, blasphemous, pornographic, or profane material or material in breach of confidence or privacy.

7. We will fully cooperate with any law enforcement authorities or any court order requesting or directing it to disclose the identity of anyone posting or transmitting any such information or materials. You also agree to inform us as soon as you become aware of any unlawful or prohibited use of the Site by any third parties.

8. You are responsible for complying with local laws and regulations of the jurisdiction from which you access the Site. The Site should not be accessed in any jurisdiction where for any reason the publication or availability of the Site is prohibited. We do not represent that the Site complies with laws in all jurisdictions. If you are in doubt, you should seek legal advice and if necessary, terminate your use of the Site immediately.

9. You are prohibited from using the Site to advertise or perform any commercial solicitation and are prohibited from posting or transmitting to or from the Site, any material for which you have not obtained all necessary licences or approvals or which is technically harmful (including; without limitation, computer viruses, logic bombs, trojans, worms, harmful components, corrupted data or other malicious software or harmful data).

10. You may not misuse the Site (including, without limitation, by (i) hacking; (ii) defacing, altering or interfering with the front end 'look and feel' of the Site; (iii) obtaining or attempting to obtain unauthorised access (via whatever means) to any of our networks; (iv) by taking any action that imposes an unreasonable or disproportionately large load on the Site or related infrastructure; or (v) by using any software, routine or device to interfere or attempt to interfere electronically or manually with the operation or functionality of the Site (including but not limited to uploading or making available files containing corrupt data or viruses via whatever means)

Our responsibility for loss or damage suffered by you

1. Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods to you. These limitations and exclusions are set out in our General Terms and Conditions of Sale.

2. Your use of the Site is at your own risk. To the fullest extent permissible by law, we exclude our liability and that of our directors, officers, employees, agents, subsidiaries, affiliates, sub-contractors and any other party involved in creating, producing, or delivering the Site for any of the following losses or damage (whether such losses were foreseen, foreseeable, known or otherwise): (a) loss of data; (b) loss of revenue or anticipated profits; (c) loss of business; (d) loss of opportunity; (e) loss of goodwill or injury to reputation; (f) losses suffered by third parties; (g) loss of anticipated savings; (h) business interruption; or(i) any direct, indirect, punitive, incidental, special, consequential or any other damages of any kind arising out of or in any way connected with its products or services, the use of or access to the Site or content, or the inability to use the Site, any websites linked to the Site or the content of such websites (including without limitation: the inadvertent downloading of computer viruses from the Site or from e-mails sent from the Site that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing the Site or your downloading of any material from the Site or any websites linked to the Site), whether based on contract, tort (including negligence), strict liability or otherwise, even if advised of the possibility of any such damages. Nothing in these terms of use is intended to limit or exclude the user's statutory rights as a consumer (if any). Nothing in these terms of use exclude or limit our liability for: death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); or fraud; or misrepresentation as to a fundamental matter; or any liability which cannot be excluded or limited under applicable law.

3. While we have taken all reasonable effort to ensure that the information on the Site is correct, you should be aware that the information it contains may be incomplete, incorrect, or may have become out of date. We do not guarantee that the Site will operate uninterrupted or error-free, that defects will be periodically corrected or that it is compatible with your computer, hardware or software. We neither warrant nor represent that your use of any content will not infringe the rights of any third parties nor that the content will be accurate, complete or up to date.

4. We assume no responsibility for any use of or reliance on any content displayed on the Site, for any information not provided on the Site, for inability to use the Site, or for the failure of any of our services offered on the Site, including but not limited to the provision of bus service information and the sale of bus tickets.

5. We will use reasonable care and skill in carrying out the services contained on the Site. However all content (including the information, names, images, pictures, logos and icons regarding or relating to TOT, its products and services (or to third party products and services) and all products and services are subject to change and are provided to you "as is" and on an "is available" basis without any representations or any kind of warranty made of any kind (whether expressed or implied by law) to the extent permitted by law, including, but not limited to, the implied warranties of suitability, satisfactory quality, merchantability, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

6. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.

Our losses

You are responsible for any loss or damage suffered by The Original Tour arising directly from:

(a) your fraudulent activity;

(b) your deliberate misuse of the Website or Services;

(c) your breach of these Terms in a way that is unlawful or causes foreseeable loss to us; or

(d) your infringement of the intellectual property rights or other legal rights of any third party through your use of the Website.

Nothing in this clause requires you to compensate The Original Tour for losses that are indirect, unforeseeable, or not caused by your actions.

No reliance on information

1. The content of the Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Site.

2. Although we make reasonable efforts to update the information on the Site, we make no representations, warranties or guarantees, whether express or implied, that the content of our Site is accurate, complete or up-to-date.

Severability

If any of these Terms is held to be invalid, the remaining terms and conditions shall continue to be valid to the fullest extent permitted by law.

Laws and jurisdiction

If you are a consumer, these Terms and your use of the Site are governed by English law and you can bring legal proceedings in relation to these Terms and your use of the Site in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Terms and your use of the Site in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Terms and your use of the Site in either the Northern Irish or the English courts. If you are a business, these Terms and your use of the Site shall be governed by English law and you and we submit to the exclusive jurisdiction of the English courts.

What else do I need to know?

1. Nothing in the content within the Site or materials accessed via the Site, other than these Terms and any other terms which are stated to be legally binding, is intended to form any binding contract. In particular, notes on products, services and the like are stated on an 'invitation to treat' basis (i.e. they are not offers which will become binding upon purported acceptance by you) and are 'subject to availability'.

2. If we decide to waive any breach of obligation arising under these Terms, then that does not mean that we have waived any other breach or any future breaches.

3. All rights and remedies under these Terms are cumulative and are not exclusive of any rights or remedies provided by law or by any other agreement.

4. A printed version of the Site and these Terms and of any notice given in electronic form shall be admissible in judicial or administrative proceedings.

5. You agree that no joint venture, partnership, employment, or agency relationship exists between you and us as a result of these Terms or your use of the Site.

6. These Terms are not enforceable under the Contracts (rights of Third Parties) Act 1999 by any person not a party to them.

Contact us

If you have any questions about these Terms, please write to us at: customer.service@theoriginaltour.com

General Terms and Conditions of Sale

The Original Tour Limited, hereinafter referred to as "the Company", a UK limited company located at Garrick House, Stamford Brook Garage, 74 Chiswick High Road, London, United Kingdom, W4 1SY, registered at Companies House under number 02328599 with VAT number: 198153769.

Article 1 - Definitions

The terms beginning with a capital letter in these General Terms and Conditions of Sale (“GCS”), whether used in the singular or plural, shall have the meaning given to them below:

"Sales Outlet" or "Sales Outlet" means any location authorised by The Original Tour for the sale, exchange or redemption of Tickets, including onboard sales locations, street sales representatives and any other authorised sales points.

"Non time-stamped Tickets": means a transport ticket purchased on one of the Platforms or in a Sales Outletallowing access to The Original Tour Services at the date and time desired by the Customer, within the opening hours. Depending on the Offering selected, the Ticket can be used for 1 or 2 consecutive days from the first use of the Ticket upon boarding;

"Themed ticket" means a transport ticket valid for an Offering with a departure date and time defined by The Original Tour;

"Order": means the act by which the Customer has chosen one of the Offerings offered on the dedicated Platforms.

"General Conditions of Sale" or "GCS": means the present contractual conditions proposed by The Original Tour on the Platforms which govern the Offering. Their prior and unreserved acceptance by the Customer(s) shall be a condition for the acceptance of the Order and the issue of the Ticket.

"Personal data" means any information relating to an identified or identifiable natural person (hereinafter referred to as "data subject"); an "identifiable natural person" is one who can be identified, directly or indirectly, in particular by reference to login details, such as a name, an identification number, location data, an online login, or to one or more factors specific to his or her physical, physiological, genetic, mental, economic, cultural or social identity.

"Offering(s)": means the online offering(s) of passenger transport services whose purpose and scope are defined on the Platforms;

"Services": means the various functionalities offered by the Platforms;

"Platforms": means the official website of the Company www.theoriginaltour.com;

"Ticket" or "Pass" means the individual or family transport ticket associated with an Offering proposed by The Original Tour provided on paper or electronic media on which appears the surname and first name of the Customer, the Offering ordered, the date and time of departure of the bus or the number of consecutive days during which the Offering can be used and the instructions for use of the Offering;

"Customer" or "User": means any person who purchases, books, uses or redeems a Ticket or Services provided by The Original Tour.

Article 2 - Purpose

These General Terms and Conditions of Sale apply to all transport services offered by the Company in the context of the remote sale of Tickets, via the Platforms or at a Sales Outlet, namely bus sightseeing tours, and to the use of The Original Tour application. Depending on the geographical area in which he or she is located, the Customer can select the following Offerings:

• a “Themed Tour” pass, intended for discovery of monuments, themed Tours such as Kids Tours, London by Night Tours or Christmas Lights Tours,or festivals such as Halloween, without stops, accessible by reservation at a specific date and time determined by The Original Tour;

• a "Hop-On Hop-Off" pass, allowing you to get on and off at a desired bus stops;

• an “Experience” pass or combination package, including a Hop-On Hop-Off Pass with a partner attraction;

• a commentary audio guide.

The Customer acknowledges that he/she has read these GCS at the latest at the time of the final confirmation of his/her Order and expressly declares that he/she accepts them unreservedly. The Company reserves the right to modify or adapt these GCS at any time. In the event of a change, only the GCS in force on the date of the Customer's Order shall apply.

Article 3 - Conditions of use for the Platforms

The Customer is financially responsible for the use of the Platforms both on his or her own behalf and on behalf of third parties, including minors, unless he can demonstrate fraudulent use not resulting from any fault or negligence on his or her part. The Customer also guarantees the truthfulness and accuracy of the information provided by him or herself or any other third party using his or her data on the Platforms.

Fraudulent use of the Platforms or use that contravenes these GCS may result in the Company refusing to sell the Tickets at any time.

Article 4 - Order and payment

Article 4.1 Ordering

On visiting the Platforms, the User can purchase the Tickets mentioned in the "Tours" section. Placing an Order comprises the following stages:

The Customer selects the Ticket(s) he/she wishes to purchase, after having checked their price(s) and the conditions applicable to their use.

The Customer's shopping basket contains a summary of his or her Order: Selected Tickets, total amount of the Order. Customers may add or remove an item from their basket.

After having read and accepted these GCS, the Customer "Confirms the Order". The sales contract is then concluded between the Company and the Customer. Upon receipt of the Order and payment, the Company sends an acknowledgement of receipt to the Customer's e-mail address, which shall constitute confirmation of the sale.

The Customer is recommended to keep and/or print this e-mail as it constitutes proof of payment of the Order.

We reserve the right to cancel a booking and issue a refund where pricing, availability or technical errors occur.

Article 4.2 Terms of payment of the Order

The payer must be a natural person over the age of majority or an emancipated minor (proof must be provided).

All communications relating to the payment are addressed to the payer. The Customer has the option of paying by credit card.

When payment is made by secure electronic payment by payment card, via VivaWallet or Adyen payment systems, the latter ensures the reliability of transactions carried out on the Platforms.

Payments will be made via the Viva Wallet or Adyen systems for the companies operating under the The Original Tour brand, namely The Original Tour Limited.

By providing payment card details, the User confirms that they are authorised to use the card and authorises the Company to charge the card for the total amount payable (including VAT).

All card payments are subject to authorisation by the card issuer. If the issuer refuses authorisation, the Company will not be liable for any delay or failure to process the order.

Once a payment instruction has been submitted, the User’s card account will be charged in accordance with the applicable card scheme rules. The User is responsible for ensuring that all card details provided are true, accurate and complete, including the card number, expiry date and, where required, the security code (CVV/CVC).

The Company reserves the right to verify the validity of the payment details before processing any transaction.Viva Wallet and Adyen encrypt all the personal banking data required for the registration of the User's request, at the time of its entry. Under no circumstances does the Company have access to the User's bank details.

The transaction is carried out by the User in accordance with banking security standards. Thanks to the encryption system, the bank details (payment card number and expiry date) communicated by the User to VivaWallet or Adyen cannot be intercepted by a third party.

For any payment by bank card on the Platforms, the electronic certificate issued by the online payment gateway will be considered as proof of the amount and date of the transaction, as well as the means of electronic archiving set up by the Company. In this respect, the dates and times of the server shall be binding between the parties.

Article 5 - Tariffs

The prices shown on the Platforms are indicated in Pounds Sterling, including all taxes, depending on the geographical area where the Customer is located at the time of purchase.

If one or more taxes or levies, in particular environmental taxes, are created or modified, either upwards or downwards, this change may be reflected in the selling price of the Tickets on the Platforms.

However, a price cannot be changed once your Order has been confirmed.

Infants travel for free (0-4 years old, or 0-2 years old for Kids Tours). During the tour, infants must be seatedon the accompanying adult's lap, with a maximum limit of 1 infant per adult.

Article 5.1- Promotional Offers

The Original Tour reserves the right to offer special price reductions throughout the year, at its discretion. It also reserves the right to retract these promotional offers at any time. These reduced fares are accessible on the dedicated platforms and are valid only on the dates specified. The Original Tour does not accept responsibility for any price reductions or promotions advertised on platforms outside The Original Tour network.

Article 6 - Delivery

The Tickets are delivered to the e-mail address indicated by the Customer on his or her Order.

If delivery of the Tickets is rendered impossible due to an error or omission by the Customer in entering their details, the Company will not be held responsible.

Tickets will normally be delivered immediately following successful payment, although delays can occasionally occur.

Article 7 - Conditions of use of the Tickets

The holder of a Ticket must validate it every time with the bus drivers or in the Agency before each journey when boarding a vehicle. If a customer cannot present a valid ticket when requested, The Original Tour reserves the right to refuse boarding or require the customer to purchase a valid ticket before travel.

Article 8 - Terms of use for The Original Tour app

Details of the terms of use for The Original Tour app are available in the “General Terms of Use for The Original Tour application” which is published in the Application itself.

Article 9 - Exchange, cancellation, refund

The Tickets are exchangeable and refundable free of charge during office hours (9am-5pm) up to 24 hours prior to the date of the tour.

In the event of an exchange, if the price of the new Ticket is higher, the difference in price will be charged to the Customer.

If the Customer wishes to change the tour initially selected, he/she may cancel the initial Ticket and purchase a new Ticket for the desired route, provided this is within the cancellation/change window.

To add another passenger (adult or child) to the original Ticket, the Customer must purchase an additional Ticket.

The Customer must contact Customer Services for any cancellation, exchange or refund request via the contact form on the The Original Tour website.

Where services are cancelled, significantly delayed or cannot be provided due to events outside The Original Tour's reasonable control, we will use reasonable efforts to offer an alternative date, alternative service or refund where appropriate.

Tickets are customer's responsibility, lost tickets will not be replaced.

Article 10 - General terms & conditions applicable to services sold by our partners

The Company acts as reseller or booking agent for certain attraction providers (our “Partners”).

Attraction services offered by our Partners which are sold on the Site are governed by the General Conditions of Sale of the relevant Partner, which must be accepted before the Order. All these Conditions relating to the provision of the Services are accessible at the time of your Order on the partner's website. These Conditions constitute the entire contractual conditions applicable to the performance of the Service and must be read carefully and fully and accepted before any Order.

Article 11 - Receipt, complaints

The Customer is required to check the details of the Tickets delivered, upon receipt.

Any complaint about mistakes in the delivered Tickets must be reported by the Customer, as soon as reasonably practicable, to Customer Services via the contact form on The Original Tour website.

The Company undertakes to deal with any complaint within 30 days of receipt of the request.

If no claim is made within the aforementioned period, no claim can be accepted, the Tickets delivered being deemed to be correct and accepted by the Customer.

No Ticket can be exchanged if its validity has expired.

In the event of total or partial non-performance of an Order attributable to the Company, the Company's liability shall be strictly limited to the amount of the unfulfilled Order and shall not give rise to any additional compensation. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot be excluded by law.

Article 12 - Customer behaviour on-board the bus

Customers are expected to behave respectfully towards other customers and The Original Tour staff. Theft, public disorder, verbal and physical violence, threatening behaviour, insulting comments, drunkenness or loss of faculties, public indecency and any disruptive behaviour that disturbs other customers is forbidden.

Customers are reminded that they must strictly adhere to all safety instructions. It is strictly forbidden to bring dangerous or illegal substances, blunt objects or weapons on board the bus. Passengers must not obstruct the vehicle’s emergency exits, aisles or entrances. Passengers must remain seated with their seatbelt on when the bus is moving and keeping all parts of their body inside the bus.

In the case of non-compliance with the above-mentioned instructions, The Original Tour may, at its sole discretion, intervene and take all necessary measures, removing from the bus any customer whose behaviour is deemed offensive or harmful for other customers and The Original Tour staff or whose behaviour constitutes a risk to the customer’s own safety and that of other customers and The Original Tour staff. In this case, the Customer cannot claim any compensation or refund.

The Original Tour also reserves the right to notify the police and take legal action and/or apply the legal measures in force.

Article 13 - Luggage on board

For safety reasons, extra-large luggage items are not allowed on our buses. Only handbags and backpacks are accepted, provided there is space onboard to safely store them.

Prams and wheelchairs can be stored in the dedicated wheelchair area at the driver’s discretion, provided they do not obstruct passage, with wheelchair users taking priority.

Foldable scooters and bicycles are accepted folded in the luggage compartment if space allows. The driver may refuse transport for safety or capacity reasons.

The Original Tour is not responsible for loss, theft, or damage to personal belongings. Passengers are advised to keep valuable items with them at all times.

Article 14 - Cooling-off period

You are informed that, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, certain services made available on the Platforms are not subject to the statutory 14‑day cancellation (cooling‑off) period.

In particular, the right to cancel will not apply where:

• The Services have been fully performed after you have given your prior express consent to the immediate performance of the contract and acknowledged that you will lose your right to cancel once the Services have been fully performed; or

• The Services fall within any other exemption provided under Regulation 28 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Article 15 - Liability

The Company shall not be liable if the performance or poor performance of the contract is attributable either to the Customer, or to the unforeseeable and insurmountable act of a third party outside the provision of the service, or in a case of events beyond our reasonable control and generally in the following cases preventing the performance of the contract under normal and expected conditions: breakdown or malfunction of the computer and/or telecommunication networks preventing the availability of online services.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot be excluded by law.

Nothing in these Terms affects your statutory rights.

Article 16 - Personal Data and Data Protection

To deliver its service, the Company collects personal data about the Customer. The collection of Data takes place on the Platforms. Information on how we process your personal data is available in our Privacy Policy published on the Platforms.

Article 17 - Updating of the General Terms and Conditions of Sale

The applicable GCS are those in force at the date of connection to and use of the Platforms by the User.

The Company reserves the right to modify, at any time, all or part of the provisions of the GCS without prior notice or information to Users in order to adapt them to changes in the Services, to technical, legal or judicial developments or when new services are introduced.

Any changes made by the Company to the GCS will be brought to the attention of Users by simply putting them online. They are deemed to be accepted unreservedly by any User who accesses the Platforms after they have been put online.

The Company therefore invites all Users to check the GCS regularly. Any new Service incorporating new techniques or new features that improve the quality of the existing Services shall also be subject to these GCS, unless expressly provided otherwise.

Article 18 - Applicable law, attribution of jurisdiction

These GCS are subject to the laws of England and Wales, and any dispute concerning their interpretation and/or enforcement is the responsibility of the English courts.

Article 19 – Complaints and Dispute Resolution

Customers who are dissatisfied with any aspect of the Services should contact Customer Services in the first instance using the contact details provided on the Website. We will endeavour to resolve complaints promptly and fairly. Nothing in these Terms limits the Customer's right to bring proceedings before the courts of England and Wales or any other rights available under applicable consumer protection laws.Nothing in these General Conditions of Sale affects any rights or remedies available to consumers under applicable law.

Article 20 – Entire Agreement

These Terms constitute the entire agreement between the parties in relation to the services purchased