Accessibility InformationAccessibility Information
Everyone deserves to see London with confidence. Our buses are built to make your journey comfortable and accessible from the first stop to the last. Here's everything you need to know before you travel.
Wheelchair Accessibility
Every bus is wheelchair accessible, with ramps and a dedicated wheelchair space on the lower deck. Let the driver know you're boarding so they can deploy the ramp and assist you.
Key info:
Dedicated wheelchair space on every bus, on the lower deck
Wheelchairs and mobility scooters up to 300kg are welcome on board
Mobility scooters up to 110 × 65 × 95cm are welcome, provided they're manoeuvrable on board
Wheelchair users always take priority in the accessible area
The upper deck is not wheelchair accessible
For additional support, contact our Customer Service team before your visit
Pram and Pushchair Friendly
Families are welcome on board. Each bus has a dedicated pram storage area within the wheelchair zone, subject to available space.
Key info
Pram storage is available in the wheelchair area of every bus
Spaces are first-come, first-served
Wheelchair users always take priority over prams
Please position your pram in the designated area, keeping aisles and exits clear
Additional pram and buggy space is available on our London Kids Bus Tour, Christmas Lights Bus Tour and Night Bus Tour
Assistance Animals
Guide and assistance dogs are always welcome on all Original Tour services, without restriction and at no extra cost.
Key info
Assistance animals travel free
No advance booking required
Keep aisles and exits clear
Visual Impairment Support
Our team is here to help guests with visual impairments feel confident from boarding to alighting.
Key info
Staff can provide verbal boarding guidance
Audio guide commentary is available on board in 10 languages
Lower deck seating is recommended for easier boarding and alighting
Guide and assistance dogs are always welcome
Discounts for Visitors with Disabilities
A 25% discount is available for visitors with disabilities and their carer on selected products. This can't be booked online. Please contact our Customer Service team with a copy of your Blue Badge or disability allowance letter, along with your preferred tickets and travel date, and we'll arrange your booking and send a secure payment link.