1. All sales are final: tickets cannot be exchanged or money refunded by The Original London Sightseeing Tour (TOLST). Redress may only be given where TOLST is specifically at fault (see clause 8).

  2. Online tickets are booked on the understanding that the ticket confirmations despatched by “eVoucher” are pre-paid vouchers which must be redeemed for a valid ticket to travel on arrival in London. If you select “Collect at Visitor Centre” as a delivery method you will be issued with an email confirmation which must be redeemed for a valid ticket to travel at The Original London Visitor Centre (17-19 Cockspur Street, SW1Y 5BL near Trafalgar Square). 

  3. The ticket to travel is valid for use on The Original London Sightseeing Tour as a hop-on hop-off ticket for 24 hours (or 48 hours or 72 hours as may be applicable where stated) from the time and date stated on the ticket, unless otherwise specified. You must carry and be able to present when requested a valid ticket to travel on The Original Tour.

  4. Pre-paid vouchers or tickets to travel obtained from an unauthorised source, stolen, copied illegally or counterfeit will be seized and cancelled without compensation. No travel will be permitted.

  5. A child is defined as being aged from 5-15 years inclusive. Only one child, under 5 years old, per adult may travel for free provided they do not occupy a seat to the exclusion of a fare-paying passenger. Child fares are only available when accompanied by an adult.

  6. The ticket to travel remains the property of the company and must be made available for inspection by the driver, guide or any official of the company on demand.

  7. The customer must keep their ticket safe. No refunds will be made in respect of lost, destroyed or defaced tickets. Tickets are not transferable & we are unable to reprint lost or stolen tickets. 

  8. The Original London Sightseeing Tour will make every effort to maintain a regular and frequent service, but does not guarantee to do so. The Original London Sightseeing Tour shall not be in any way liable to the ticket holder for loss, damage, inconvenience or delay in consequence of any failure, alteration, suspension, cancellation or termination of service.

  9. Receipt of the ticket without immediate objection shall be deemed acceptance of, and agreement to the above conditions, and the company’s full Conditions of Carriage.

  10. Individual tour vouchers booked online are valid for redemption up to 6 months from the date of purchase.

  11. Online attraction vouchers are available through The Original London Sightseeing Tour website for: Madame Tussauds, London Dungeon, Tower of London, SEA LIFE London, St. Paul’s Cathedral, The London Eye and Kensington Palace. Any Fast-Track services are operated by the individual attractions.

  12. Entry into the attractions is subject to the individual venue’s own terms and conditions. The Original London Sightseeing Tour has no control over or responsibility for waiting times.

  13. Attraction eVouchers must be validated with a member of The Original Tour staff. Our recommended validation points are as follows: Piccadilly Circus (Coventry Street), Victoria (Grosvenor Gardens), Tower Hill, Kensington Palace Gate, Russell Square (Woburn Place), Baker Street, Westminster Bridge, Queen’s Gallery, Charing Cross Road, Bayswater Road, Parliament Street, Aldwych and York Road, or alternatively at The Original London Visitor Centre located near Trafalgar Square. If you select “Collect Tickets” as a delivery method you will be issued with an e-mail confirmation, which must be redeemed for a valid attraction ticket at The Original London Visitor Centre (17-19 Cockspur Street, SW1Y 5BL near Trafalgar Square).

  14. When validating eVouchers, the customer must always show the credit card used for purchase. If the ticket was purchased as a gift for someone else, photo identification matching that of the "Gift Name" given when booking online must be presented.

  15. Group rates may be available directly from the attractions.

  16. The complimentary river cruise ticket has no commercial value. The cruise is operated by City Cruises Ltd and is offered as strictly subject to availability.

  17. The Changing of the Guard walking tour is a complimentary inclusion with an Original Tour ticket. The tour is strictly subject to availability and no refund is available if this tour is unable to operate.

  18. Complimentary WiFi is provided on-board the bus and has no commercial value. No refund is available if the WiFi does not operate.

  19. From time to time we will carry out customer surveys related to customer satisfaction and our better market understanding. We will not pass on to a third party without your permission any personal information resulting from these surveys but we may use the information in an aggregated, anonymous format i.e. where no individual could be identified from the aggregated survey results.