All aboard The Original Tour

You’ve got your tickets for The Original Tour, now you need to know how to redeem them. If you have bought bus tickets directly from our website, you can redeem them by presenting your eVoucher and ID at our Visitor Centre, with our street staff or onboard our buses at any stop. However, if you have bought group tickets or attraction tickets, then you need to begin your tour at one of our departure points.

What is the difference between the departure points and our bus stops?

Our main departure points are different from our other bus stops because we always have The Original Tour staff members located here. This means that you can ask questions, redeem bus and attraction tickets and begin group tours from our departure points. Staff are on hand to direct you to the best route for your group and exchange eVouchers for bus and attraction tickets.


Our main departure points

If you have booked tickets for a group of 10-50 people or need to redeem attraction tickets, head to one of our main departure points to see a member of our street staff and begin your tour.


If you have any questions, need help booking tickets or you want to plan a day trip from London, there’s no better place to solve your problems than The Original Tour Visitor Centre.

Whether you’re looking for West End theatre deals, tickets to Premiership football matches or day trips from London, you’ve come to the right place.

ExampleWhere: The corner of Coventry Street and Whitcomb Street
Route:  Yellow Route
Timetable frequency: Every 5-20 minutes
First bus: 08:57

Example Where: On the corner of Buckingham Palace Road and Grosvenor Gardens

 Route: Yellow Route

 Timetable frequency: Every 5-20 minutes

 First bus: 09:00

Example Where: Opposite The Original London Visitor Centre at Stop 'Z', by the Sainsbury Wing of the National Gallery

 Route: Yellow Route

 Timetable frequency: Every 5-20 minutes

 First bus: 09:01

Example Where: Our bus stop is on the right of Hyde Park at the Speakers’ Corner side of Marble Arch junction

 Route: Grey, Purple, Red or Yellow Route

 Timetable frequency: Every 5-60 minutes, depending on the route 

 First bus: 08:34

Example Where: The north side of the Tower of London at Tower Hill, in front of the Bronze Worker Statue

 Route: Yellow Route

 Timetable frequency: Every 5-20 minutes 

 First bus: 09:08

Looking for hop-on hop-off tours?

Get your 24, 48 or 72 hour bus tour tickets here and benefit from added extras such as free walking tours and Thames river cruises.